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Last Updated: October 16, 2026
At DuraPellets (“we,” “our,” or “us”), accessible through https://durapellets.com/, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or purchase wood pellets and related products.
1. Information We Collect
We may collect the following information:
- Personal Information: Name, billing address, shipping address, email address, and phone number.
- Order Information: Products purchased, order history, payment status, and transaction details.
- Payment Information: Payments are processed through our selected payment providers. We do not intentionally store complete payment card details on our website.
- Technical Information: IP address, browser type, device information, website usage, and cookies, where applicable.
2. How We Use Your Information
We use your information to:
- Process and fulfill orders.
- Arrange delivery to eligible locations.
- Send order confirmations, shipping updates, and customer service communications.
- Process payments, refunds, and eligible returns.
- Prevent fraud and protect our website.
- Improve our products, services, and shopping experience.
- Comply with applicable legal and regulatory requirements.
We will use your information for marketing communications only as permitted by applicable law.
3. Cookies and Website Technologies
Our website may use cookies and similar technologies to operate the shopping cart, remember customer preferences, maintain sessions, improve website performance, and understand website usage.
You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
If we use analytics or advertising services, those services may collect information according to their own privacy policies.
4. Sharing of Information
We may share relevant information with service providers when necessary to operate our business, including:
- Payment processors.
- Shipping companies and delivery providers.
- Website hosting and technical service providers.
- Customer support and fraud prevention services.
- Government authorities when disclosure is required by law.
We do not sell personal information in exchange for money. Any other sharing or processing of personal information will be handled in accordance with applicable law.
5. Data Security
We use reasonable administrative and technical measures to help protect personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information for as long as reasonably necessary to fulfill orders, provide services, maintain required business records, resolve disputes, and comply with applicable legal obligations.
7. Your Privacy Rights
Depending on your state of residence and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information, or to opt out of certain types of data processing.
To submit a privacy request, contact us using the details below. We may need to verify your identity before responding.
8. Third-Party Services
Our website may link to third-party websites or use third-party services. We are not responsible for the privacy practices of independent third parties. Please review their privacy policies before providing information.
9. Children’s Privacy
Our website is intended for adults making purchases for personal or business use. We do not knowingly collect personal information from children in violation of applicable law.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any revised version will be posted on this page with an updated revision date.
11. Contact Us
For questions or requests concerning this Privacy Policy, contact:
Business: DuraPellets
Website: https://durapellets.com/
Email: [YOUR CUSTOMER SERVICE EMAIL]
Business Address: [YOUR BUSINESS ADDRESS, IF APPLICABLE]